Delivery Time Estimates:
- United Kingdom: 5 – 10 business days
- United States: 5 – 12 business days
- Australia: 7 – 14 business days
- Canada: 7 – 14 business days
- Europe: 6 – 15 business days
- Rest of the world: 10 – 15 business days
Important notes —
- All orders are shipped directly from our warehouse within 1-2 days of the order being placed.
- During busy periods shipping times may be affected and you may have to check with your preferred courier as to their deadlines.
- Kindly note that deliveries to remote locations may experience a delay.
- We do not offer express shipping at this time.
Shipping Destinations:
We currently ship to the United Kingdom, United States, Australia, Canada, Europe, and most of the world. We are unable to ship to Russia and China at this time.
Order & Shipping Process:
You will receive an order confirmation via email as soon as you have placed your order. Your order will be processed and dispatched within 1-2 business days. As soon as your order is on its way it may take between 5-15 days depending on your shipping destination. We’ll send you the tracking number via email, allowing you to follow its journey on our tracking page. An email notification will be sent when your order is shipped and delivered.
If you haven’t received your order confirmation, most likely the wrong email address has been entered. Please contact us at and we will assist you in locating your order. Make sure to include your full name, shipping address, and phone number associated with your order.
Order Status:
You’ll be able to track the status of your order as soon as you place an order on our tracking page by entering your order number and email. You can locate your order number in your account and/or order confirmation email. Once entered, you will see the following: Ordered > In Process > Order Ready > In Transit > Out for Delivery > Delivered.
Order Cancellations & Changes:
Our team works very efficiently and quickly to process orders. We are unable to guarantee any cancellations or changes to your order once placed. If you have an incorrect shipping address please reach out to us at
Trouble Placing Order:
The first useful tip is to see if your connection is optimal. If it’s not, waiting a bit longer for your cart/page to load and process your order could be the solution.
- Use another browser or device
- Make sure that your card is open for international payments
- Try another payment method or contact your bank
Please don’t hesitate to contact us if you are still experiencing issues.
Late & Lost Orders:
While we can ensure this doesn’t happen often, we’re so sorry for the delay! Although we rely on our shipping partners to provide the best tracking and delivery services, unforeseen circumstances can arise on rare occasions. We are committed to helping you in receiving your order.
If your order is considered late: Please kindly consider potential shipping delays. Atolea cannot be held responsible for lost or stolen packages. To start, we suggest double-checking that your shipping address is correct. We find that tiny details such as house/door number, street, and postal code can sometimes be missed.
Once your address is confirmed, if your order is past 21 business days please contact us at and we will do our best to assist you in any way we can.
If your order is marked as “Delivered”: We recommend searching the surrounding areas of the shipping address and reaching out to neighbors. After allowing for a minimum of three business days for any potential developments, we advise submitting a claim with your local carrier directly, as this can be very useful. If you still haven’t received your order, please contact us at and we will help every step of the way.
We appreciate your patience greatly.
Missing/Incorrect Items:
If you received the wrong item or an item is missing from your order, please contact us to submit a claim immediately after receiving your package including your order number, a photograph of the items you received, and your shipping label. Our team will be happy to assist you.
